FAQs

All Bachchay Fulfilled Products (BFP) will have our Bachchay logo  displayed on the product page.

Log into your account and click on orders under account dashboard, here you will be able to view all your orders and current status of each ordered item.

Pending- Your order is currently incomplete, awaiting payment.

Processing- Processing time is the time it takes to get your order ready to leave our warehouses. This includes preparing your items, performing quality checks, and packing for shipment.

Complete- Everything in your order has been packaged and sent to the provided shipping address.

Cancelled- This order has been cancelled.

For products sold by Bachchay; Once you place your order, you have a period of 2 hours to amend an order, this doesn’t apply to special delivery. You can contact us anytime using our live chat window. However, in this case we will also need a written confirmation for any cancellations or ammendment requests, hence you MUST fill out the form on the contact us page. Once the order has left our warehouse we cannot cancel or amend, this will have to be returned back.

For Individual Seller's products you must contact the seller directly for any amendments or to cancel an order.

Once the order has been processed, depending on the shipping option you chose, you will receive an email with a link to track your item/order; showing you how long the shipping will take.

There are several ways to speak to us; You can give us a call, send us an email, fill out a form with your query or chat to us live anytime using our live chat window. Go to our contact us page where you can find our contact details.

If you need information before you buy, you can fill in the online form on the sellers shop page to submit an inquiry. The seller will respond by email.

1. On the product page, Click on contact seller