We are constantly adding on to our existing inventory. However, if you don't find what you're looking for, please contact us via Live Chat, Call us or drop us a line - we will check in our warehouse and update you right away.
You have the right to cancel your order up to 14 days after you have placed it. You then have a further 14 days to return the goods.
You MUST be refunded within 14 days once the goods are received. You don’t have to provide a reason for the return.
Items may be returned for a full refund, as long as the item is received back to the seller in the same condition as it was sent. If the item is made-to-measure and/or personalised, the customer can only cancel the order before it is shipped provided that the item hasn’t been altered or made yet.
If the customer wishes to return it for any reason they MUST inform the Seller:
Once the item is received back, your refund will be processed.
Return postage is the customer's responsibility unless the item is incorrect or faulty, in which case the Seller will need to make arrangements to cover the return postage.
It is the customer's responsibility to ensure that returned goods are adequately packaged so it arrives back undamaged.
If the Seller is at fault (e.g the item is faulty, or a different colour, style or material to that listed) they are obliged to cover the return delivery costs.
Bachchay’s policy
Bachchay offer a 28 day returns policy which starts from the day you receive your delivery. We will process your return and issue a refund after receiving the products back. We will notify you via email once we have processed your return, which can take up to 5 working days. Bachchay will deduct any liable fees which may be payable from your refund amount before making the refund back to you.
Only items of the same value can be exchanged.
Orders can be cancelled up until the point they are marked as dispatched.
It is the customer's responsibility to return a product. Once the item is returned we will start to process the refund/exchange.
An Exchange order of any products sold by Bachchay will be created using the same delivery method used for the original purchase. Once your item is returned, we will process the exchange and send you the replacement product.
If you are exchanging for a different size and/or colour, you will be charged if it cost more and refunded if it costs less.
All applicable Refunds will be made once the item is received back and can take between 5-10 working days.
Apart from your statutory rights, each seller has their own set of policies which will be clearly displayed on the product page under delivery and returns. This must be equivalent to or better than the statutory rights. Where there is no mention of any policy, the statutory rights will apply.
Every individual seller will have their own return policy which will be clearly displayed on the product page. For more information on the return method please contact the seller via the contact seller box on the product page.
Every individual seller will have their own exchange policy which will be clearly displayed on the product page. For more information on the exchange method please contact the seller via the contact seller box on the product page.
All applicable Refunds will be made once the item is received back and can take up to 5 working days.
If any seller doesn’t adhere to their refund policy, bachchay.com will terminate their account.
Products sold by Bachchay can be delivered to any address in the UK including all of Northern Ireland, the Channel Islands, Isle of Man, Orkney, Shetland and all of Scottish Highlands and Islands. In addition, we also ship internationally.
ALL products sold by Bachchay are eligible for TRACKED 2-3 days delivery.
Other than the standard delivery option, we also offer special delivery options.
Other delivery options are also available upon request.
Every Individual seller will have their own delivery methods and policy which will be clearly displayed on the product page.
To find out the exact rates you must select the method you require at the checkout.
